Your personal information and card number is sent to our credit card payment vendor using SSL, which is a secure transmission method. We currently use PayPal Pro services as our vendor. No credit card information given to us through our website is stored on our premises or databases. Your credit card and personal information are both secure.
The following only applies to US retail sales, which includes phone or internet sales directly with PS Audio to retail customers.
PS Audio provides free shipping, via FEDEX economy, to any US resident (including Hawaii and Alaska) when you order through our web store. Once you receive the product you have a full 30-days to enjoy and evaluate it in the comfort of your home. Should the product not live up to your expectations we offer a no-hassle return policy. Simply call or email us and we'll gladly give you a return authorization as well as a prepaid FEDEX call tag for the return shipping.
As long as we receive the product in like-new condition and it was returned in the original packing material you will receive a 100% credit back on your credit card. It's that easy and we're that confident you're going to love what you get from PS.